Shipping and Returns
We understand that everyone who orders from us is eager to receive their Vcoys Impetus Private Limited (5Elements) products as soon as possible and we do our best to make this happen. We offer free shipping on all orders placed on 5elements.website.
Shipping from 5elements.website
Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
To ensure that your order reaches you swiftly and safely, Vcoys Impetus Private Limited (5Elements) uses only reputable courier partners.
While Vcoys Impetus Private Limited (5Elements) attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
All orders are shipped with an invoice from Vcoys Impetus Private Limited (5Elements). In case you don't receive an invoice, you may submit a ticket by filling out this simple form at firstname.lastname@example.org.
Please allow 7 to 10 business days for your order to arrive.
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting 5elements.website and clicking on email@example.com.
This will tell you the approximate delivery time of your order and the current shipping status.
The payment methods that are available are cash on delivery and prepaid options. Vcoys Impetus Private Limited (5Elements) does not provide COD services for all pin codes. At checkout on 5elements.website, there is an option 'Check Cash On Delivery Availability' where you can enter your pin code and confirm whether COD is available at your address.
If your order arrives visibly damaged, please contact Vcoys Impetus Private Limited (5Elements) Customer Service immediately. You can reach out to us at firstname.lastname@example.org with your order ID and images of the product. Vcoys Impetus Private Limited (5Elements) will dispatch a replacement or initiate a refund immediately.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at email@example.com, mentioning your order ID. Vcoys Impetus Private Limited (5Elements) will dispatch a replacement or initiate a refund immediately.
Refund & Replacement Policy
Vcoys Impetus Private Limited (5Elements) will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listed below.
Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (5Elements is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
Wrong product received
Damaged product received
Under conditions 2 & 3, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product.
Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality.