Warranty Guidelines
The 5Elements (5E) warranty is confined to the first purchaser of the 5Elements products only and is non- transferable.
The warranty services is limited to repair or replacement of the product & is at the sole discretion of 5Elements (5E).
Original Proof of purchase (customer invoice) along with Original Packing or Warranty Card is required to be presented for availing warranty services.
5Elements (5E) warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
5Elements (5E) shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in 5Elements (5E) product.
In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God will not be applicable Warranty (More physical damage guidelines will be shared with pictures).
Deterioration or peeling of the colour, issues pertaining to look & feel of the product and low sound quality due to accumulation of dust or dirt shall not covered in warranty.
