Items can be returned or replaced, however if an item is damaged or different from the condition when delivered then there will be no replacement or refund.
In case of size fitting issue or wrong shipment delivered, customer care representative should be notified within 3 days of the purchase.
It becomes difficult to initiate a return after a given 3 days timeframe.
We do not accept when the item is damaged or broken. Items should not be installed or used.
All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
If an item arrives visibly damaged please contact 5elements Customer Service immediately-7043356789
You can also email to firstname.lastname@example.org with your order id and images of the product. Replacement will be done immediately.