Frequently Asked Questions
You can send us a message directly on Indiegogo or contact us at support@5elements.website for further enquiries.
We have a 3-day return policy as well as 6 months warranty policy after you received your product.
At the moment, we will use Fedex to ship all the packages. It will only take 2-3 business days to arrive.
Each backer can only place one order. If you would like more than one unit, we suggest selecting the multi-unit pledge. An alternative is to place another order from a different account, and send to the same shipping location. You can let us know your two orders, we can refund one of the shipping costs.
Review the list of promo code on the campaign page. When you see a particular promo code that you're interested in, click to select the promo code and proceed with the checkout process.
Prices on e-commerce websites are highly volatile so it's possible that the price would’ve changed from the time you last checked. All products are discounted to the best price possible but we can’t really control how frequently the price would fluctuate.
You have multiple options to make your payment i.e. internet banking, cash on delivery and we accept all types of credit and debit cards.
No, there are no hidden charges. Once the payment is made it is full and final. Also there are shipping charges on orders less than 499 which gets included in your final payment.
If you are not comfortable making a prepaid order then you can opt for Cash on Delivery option i.e. you have to make your payment in cash during the time of your item’s delivery. The payment should be strictly in cash. The maximum amount that is acceptable in cash on delivery method is Rs 5000. Payment only in Indian Currency is accepted.
We accept all kinds of credit/debit card. After entering your details you will be redirected to your bank’s secure page for entering your secure password provided by your bank.
Yes, off course you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.
If you want to return or replace an item then e-mail us at support@5elements.website or get in touch with us on this number 7043356789

Items can be returned or replaced, however if an item is damaged or different from the condition when delivered then there will be no replacement or refund.


In case of size fitting issue or wrong shipment delivered, customer care representative should be notified within 3 days of the purchase.

If the buyer doesn’t receive the order then he/she can either refund the order or speak to our Customer Support on 7043356789
If a replacement has been requested then we’ll send you an email explaining the complete process and providing the other details. It will be initiated after we receive the original item from you. If you don’t get the replacement then contact our customer care team, they will willingly help you.

It becomes difficult to initiate a return after a given 3 days timeframe.


We do not accept when the item is damaged or broken. Items should not be installed or used.


All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.

We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, up to 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand. Also, order is processed on all weekdays including Saturdays except for Sundays and major holidays. ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY
A shipping confirmation with your tracking id will be sent to you after the product has been dispatched. You can use that tracking id to track your order by going on our website and clicking on “track your order’. This will tell you the approximate delivery time of your order that you have placed.

If an item arrives visibly damaged please contact 5elements Customer Service immediately-7043356789


You can also email to support@5elements.website with your order id and images of the product. Replacement will be done immediately.